Nonemergency Facility Requests
Nonemergency requests should be filed through ProPlan
ProPlan https://app.proplanmanager.com/pp/work_orders/new
Please Note: do not contact maintenance or facilities staff directly for maintenance requests
What Is a Maintenance Emergency?
A maintenance emergency is something that, if it isn’t repaired immediately, could cause injury, threaten your health, or cause serious property damage. These things could include:
A broken water line or flooding
Fire (call 911 first, then maintenance)
A broken gas line or leak (natural gas smells like rotten eggs)
No air conditioning in hot weather
No heat in freezing weather
A sewer back-up that is flooding the building
No power
Power line down
Emergency Facility Requests
Call 864-378-8095
24 hours a day, 7 days a week
What Is Not a Maintenance Emergency?
Not every maintenance issue is an emergency. If, for example, you have a minor drip under your kitchen sink that can be contained with a bucket, you’ll definitely want maintenance to take a look, but it isn’t an emergency.
Here are some other situations where you could probably get away with submitting a ProPlan maintenance request:
A broken air conditioner when the temperature outside is below 90 degrees
A broken heater when the temperature outside is above 50 degrees
Your ice maker stopped working
The stove burner isn’t heating up
There’s no hot water
A lightbulb went out
Low water pressure
Tree down that disrupts traffic