Nonemergency Facility Requests

Nonemergency requests should be filed through ProPlan

ProPlan https://app.proplanmanager.com/pp/work_orders/new

Please Note: do not contact maintenance or facilities staff directly for maintenance requests

What Is a Maintenance Emergency?

A maintenance emergency is something that, if it isn’t repaired immediately, could cause injury, threaten your health, or cause serious property damage. These things could include:

  • A broken water line or flooding

  • Fire (call 911 first, then maintenance)

  • A broken gas line or leak (natural gas smells like rotten eggs)

  • No air conditioning in hot weather

  • No heat in freezing weather

  • A sewer back-up that is flooding the building

  • No power 

  • Power line down

Emergency Facility Requests

Call 864-378-8095

24 hours a day, 7 days a week

What Is Not a Maintenance Emergency?

Not every maintenance issue is an emergency. If, for example, you have a minor drip under your kitchen sink that can be contained with a bucket, you’ll definitely want maintenance to take a look, but it isn’t an emergency.

Here are some other situations where you could probably get away with submitting a ProPlan maintenance request:

  • A broken air conditioner when the temperature outside is below 90 degrees

  • A broken heater when the temperature outside is above 50 degrees

  • Your ice maker stopped working

  • The stove burner isn’t heating up

  • There’s no hot water

  • A lightbulb went out

  • Low water pressure

  • Tree down that disrupts traffic